VENUESERVE
View pricing Book a demo
Features Pricing About Contact Book a demo
View pricing Book a demo
Legal

Terms & Conditions

The terms that govern use of the Venueserve website and platform.

Last updated: 29 January 2026

These Terms & Conditions (“Terms”) govern your use of the Venueserve website and platform. By accessing or using our website or services, you agree to be bound by these Terms.

Venueserve UK Ltd
Company number: 12208223
Registered address: 124–128 City Road, London, England, EC1V 2NJ
Email: lee@venueserve.com

1. Introduction

These Terms apply to visitors to our public website and to users of the Venueserve platform. If you are a client of Venueserve, additional commercial terms may apply under a separate agreement.

2. Use of the website

You may use our website for lawful purposes only. The content on our website is provided for general information and marketing purposes. While we aim to keep information accurate and up to date, we do not guarantee that it is complete, current, or error‑free.

We may update, modify, or remove website content at any time without prior notice.

3. Use of the Venueserve platform

Access to the Venueserve platform is provided to clients under separate commercial arrangements. Platform access is granted on a non‑exclusive, revocable basis and may be subject to additional terms agreed with the client.

You agree to:

  • Keep login credentials secure and confidential.
  • Ensure that only authorised users access the platform.
  • Use the platform in compliance with applicable laws and regulations.

We may suspend or restrict access to the platform if we detect misuse, security concerns, or breaches of these Terms.

4. Client responsibilities

Clients are responsible for:

  • The accuracy and legality of data entered into the platform.
  • Ensuring they have a lawful basis to process personal data.
  • Providing appropriate privacy information to their customers.
  • Complying with UK GDPR and other applicable data protection laws.

Venueserve processes personal data on behalf of clients in accordance with their documented instructions, as described in our Privacy Policy and any applicable data processing agreement.

5. Intellectual property

All content, software, branding, logos, and materials on the Venueserve website and platform are owned by Venueserve UK Ltd or our licensors and are protected by intellectual property laws.

You must not:

  • Copy, reproduce, or distribute our content without permission.
  • Modify, adapt, or create derivative works based on our platform.
  • Reverse‑engineer, decompile, or attempt to extract source code.
  • Use our trademarks or branding without prior written consent.

6. Prohibited use

You must not use the website or platform to:

  • Upload or transmit unlawful, harmful, or offensive content.
  • Attempt to gain unauthorised access to systems or data.
  • Interfere with or disrupt the operation of the platform.
  • Engage in fraudulent, abusive, or malicious activity.

7. Availability

We aim to keep the website and platform available and performing reliably, but we do not guarantee uninterrupted or error‑free access. We may temporarily suspend access for maintenance, security, or operational reasons.

8. Liability

To the fullest extent permitted by law, Venueserve UK Ltd excludes liability for any indirect, incidental, consequential, or special losses, including loss of profits, revenue, data, or business opportunities.

Where liability cannot be excluded, our total aggregate liability arising out of or in connection with the use of the platform or website will be limited to the amount paid by the relevant client for Venueserve services in the twelve (12) months preceding the event giving rise to the claim (where applicable).

Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.

9. Third‑party links

Our website may contain links to third‑party websites or services. These are provided for convenience only. We do not endorse and are not responsible for the content, policies, or practices of third‑party sites.

10. Data protection

Our handling of personal data is described in our Privacy Policy and Cookies Policy. By using our website or platform, you acknowledge these documents.

11. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website or platform after changes are published constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact us

If you have questions about these Terms, contact:

Venueserve UK Ltd
124–128 City Road
London
England
EC1V 2NJ
Email: lee@venueserve.com