Features

Everything you need for sports ticketing

Venueserve combines fan-facing ticketing with the tools your team needs to manage inventory, operations, and reporting.

User experience

A buying experience built to convert

Make it easy for fans to find the right seats and checkout quickly—on any device.

Interactive seat map & seat selection

Let customers zoom into sections and choose exact seats with a clear, intuitive seat picker.

Add-on available.

Multiple ticket types

Support single-day, multi-day, VIP, bundles, and group tickets with flexible rules and pricing.

Best available seats

Offer a “best available” option so customers can secure great seats in one click.

Mobile-first checkout

Fully responsive flows designed for mobile purchasing and fast completion.

Embed on your existing site

Sell tickets via embed/iFrame-style integration without rebuilding your website.

Add-on available.

Basket / add-ons

Sell merchandise, tours, hospitality, and extras alongside tickets in a single basket.

Customer accounts & social sign-in

Enable account creation and faster return purchases with optional social login.

Highly tested UX

A refined user journey designed to reduce drop-off and increase conversion.

Ticketing

Control inventory, access, and revenue

Tools to manage ticket delivery, entry validation, promos, and pricing across events.

E‑ticket delivery & branded templates

Send e‑tickets via email confirmation with event-specific branded designs. Re-send with a click.

Smart seating rules

Optimise allocations to reduce isolated single seats and improve utilisation.

Add-on available.

Voucher codes & promotions

Run time-based promos with percentage or fixed discounts, and set stacking rules.

Ticket / QR scanning

Scan printed or mobile tickets on any logged-in smart device for fast, secure entry validation.

Printed ticket workflows

Support physical tickets with secure QR codes and templates compatible with common printers.

Add-on available.

Custom booking fees per event

Set fees by event to match your commercial strategy and reporting needs.

Unique identifiers & lookup

Search tickets and orders by name, email, or postcode to resolve issues quickly.

Reporting & management

Real-time reporting with operational control

See performance at a glance and manage orders, pricing, and accounts without heavy admin.

Reporting dashboard

Track sales, revenue, utilisation, fees, and customer insights with exportable reports.

Order & inventory management

Handle cancellations, edits, and stock controls while reducing customer service load.

Dynamic pricing options

Apply pricing rules based on remaining inventory or event-specific thresholds.

Promoter / partner accounts

Create role-based partner accounts with reporting views aligned to their needs.

Add-on available.

Scalable by design

Built to handle high-demand on-sales and large transaction volumes across events.

Hosting & security

Secure payments and resilient infrastructure

Protect customer data, maintain uptime during demand spikes, and keep checkout reliable.

Secure payments

Encrypted transactions with modern payment processing integrations (e.g., Stripe).

Session holds & timeouts

Reserve seats during checkout with time-based holds to prevent indefinite reservations.

Data protection

Designed to support strong privacy and security practices appropriate for regulated environments.

High-performance hosting

Built for traffic surges with caching, redundancy, and high availability targets.

Cloud-based platform

No servers to run—Venueserve maintains the platform so your team can focus on events.

Help & support

Onboarding and ongoing support

Move across smoothly and keep systems monitored and supported as your operation grows.

Transition & onboarding

Structured onboarding to minimise disruption for your team and customers.

Add-on available.

Managed service options

Support and monitoring options to keep the platform performing as expected.

See the features in a real workflow

We’ll tailor the demo to your venue, events, and ticketing model.

Book a demo