Cookies Policy

Last updated: 29 January 2026

This Cookies Policy explains how Venueserve UK Ltd (“we”, “us”, “our”) uses cookies and similar technologies on our website and platform. It should be read alongside our Privacy Policy.

1. What are cookies

Cookies are small text files stored on your device when you visit a website. They help websites function, improve performance, and provide analytics and personalisation.

Cookies may be:

• Session cookies – deleted when you close your browser.
• Persistent cookies – stored until they expire or are deleted.
• First-party cookies – set by Venueserve.
• Third-party cookies – set by external providers (for example, analytics tools).

2. How we use cookies

Essential functionality

These cookies are required for the website and platform to operate, including:

• Logging in and maintaining sessions.
• Security and access control.
• Core platform features.

These cookies cannot be disabled via our systems.

Performance & analytics

These cookies help us understand how visitors use our website, including:

• Page views and navigation patterns.
• Device and browser information.
• Load times and performance metrics.

This information helps us improve the platform and user experience.

Preferences

These cookies are used to remember:

• Language or region settings.
• Cookie choices.
• User interface preferences.

Third-party integrations

Some cookies are set by trusted partners, such as analytics providers, authentication services, or payment processors. These partners may collect usage data in line with their own privacy policies.

3. Cookies we may use

Examples of the types of cookies we may use include:

• Authentication cookies – to keep you logged in.
• Security cookies – to protect accounts and prevent misuse.
• Analytics cookies – to measure website usage and performance.
• Preference cookies – to store your settings and choices.

The exact cookies in use may change as we update and improve our platform.

4. Managing cookies

You can control or disable cookies through your browser settings. Most browsers allow you to:

• Block all cookies.
• Block third-party cookies.
• Delete existing cookies.
• Receive alerts before cookies are stored.

If you disable essential cookies, some parts of the Venueserve platform may not function correctly.

5. Third-party cookies

Some cookies are set by third-party services we use, such as cloud hosting providers, analytics tools, or authentication services. These providers may process data outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, adequacy decisions, or contractual protections.

6. Updates to this policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

7. Contact us

If you have questions about this Cookies Policy, contact:

Venueserve UK Ltd
124–128 City Road
London
England
EC1V 2NJ
Email: lee@venueserve.com