VENUESERVE
View pricing Book a demo
Features Pricing About Contact Book a demo
View pricing Book a demo
Legal

Privacy Policy

How Venueserve UK Ltd processes personal data on behalf of its clients under UK GDPR.

Last updated: 29 January 2026

Venueserve UK Ltd (“we”, “us”, “our”) provides software and operational tools to sports venues and organisations. In most cases, we process personal data on behalf of our clients, who act as the data controllers. This Privacy Policy explains how we handle personal data when delivering our services.

1. Who we are

Venueserve UK Ltd
Company number: 12208223
Incorporated on: 16 September 2019
Registered address: 124–128 City Road, London, England, EC1V 2NJ
Email: lee@venueserve.com

We act primarily as a data processor under UK GDPR when handling data on behalf of our clients.

2. Our role

For data processed through the Venueserve platform, we typically act as a data processor. This means:

  • Our clients determine what data is collected and why.
  • We process data only under their documented instructions.
  • We do not use client data for our own purposes.
  • We do not sell or share client data with third parties for marketing.

In limited cases (for example, website analytics or demo requests submitted directly to us), we act as a data controller.

3. Data we process on behalf of clients

When acting as a processor, we may handle:

  • Ticketing and booking information.
  • Attendee details.
  • Access control and authentication data.
  • Operational and staffing information.
  • Payment-related data (via third-party processors).
  • Event-related communications.

This data is supplied by our clients or collected under their direction. Our clients are responsible for providing appropriate privacy information to their customers and for determining the lawful basis for processing.

4. How we use data (as a processor)

We process personal data solely to:

  • Provide and maintain the Venueserve platform.
  • Support ticketing, access control, and event operations.
  • Deliver reporting and analytics to the client.
  • Provide technical support and troubleshooting.
  • Maintain system security and performance.

We do not use client data for profiling, advertising, or independent analysis.

5. Data we collect as a controller

When you interact directly with Venueserve (not through a client), we may collect:

  • Contact details (for example, demo requests and enquiries).
  • Website usage data (analytics and cookies).
  • Account information for client administrators.

We use this data to respond to enquiries, manage client relationships, and improve our services.

6. Data sharing

We may share data with trusted service providers who support our platform, such as:

  • Cloud hosting providers.
  • Payment processors.
  • Authentication and security services.
  • Customer support tools.

All third-party processors are bound by data protection agreements and must comply with UK GDPR. We do not share data with advertisers or unrelated third parties.

7. International transfers

Some service providers may operate outside the UK or EEA. Where this occurs, we ensure appropriate safeguards, such as:

  • Standard Contractual Clauses.
  • Adequacy decisions.
  • Contractual protections.

8. Data retention

For data processed on behalf of clients, retention periods are determined by the data controller. We retain data only for as long as instructed by the client or required for legal or security purposes.

For data we control directly (for example, enquiries), we retain it only as long as necessary for the purpose for which it was collected.

9. Security

We implement technical and organisational measures to protect personal data, including:

  • Encrypted data transmission.
  • Secure hosting environments.
  • Access controls and authentication.
  • Regular security reviews.

10. Your rights

If your data has been processed through a Venueserve client (for example, a venue or club), you should contact that organisation directly to exercise your rights under UK GDPR.

If your enquiry relates to data we control directly (for example, demo requests), you may contact us at lee@venueserve.com.

11. Cookies

We use cookies to support:

  • Essential platform functionality.
  • Analytics and performance.
  • User preferences.

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact us

For questions about this Privacy Policy or how we handle personal data, contact:

Venueserve UK Ltd
124–128 City Road
London
England
EC1V 2NJ
Email: lee@venueserve.com